Transparent, fair, and customer-focused refund procedures for all Daily Respond services.
1. Training & Course Subscriptions
Our training programs are designed to provide maximum value. We offer a straightforward refund policy for online courses and subscriptions.
Eligible for Refund
- Within 5 working days of purchase
- Course not yet started or completed
- Technical issues preventing access
Non-Refundable
- After the 5 working day period
- Course partially or fully completed
- Downloadable resources already accessed
Subscription Cancellation
Subscriptions may be cancelled anytime after the initial 5-day period. Cancellation takes effect at the end of the current billing cycle. No refunds for prior payments.
2. Webinars & Events
48+ Hours Before Event
- Full refund of registration fee
- Cancel via your dashboard or contact support
Within 48 Hours
- No refunds within 48 hours of the event
- Transfer to a colleague available with 24h notice when possible
If Daily Respond cancels or reschedules an event, you will receive a full refund or credit within 3 business days.
3. Consulting Services
- No session conducted — full refund issued
- 48+ hours notice — no charge applied
- Within 48 hours — 50% cancellation fee applies
Cancellation requests must be submitted in writing. Emergency situations are reviewed case-by-case with documentation.
4. General Terms
- Refund processing time: 5–10 business days
- Refunds issued to original payment method only
- Downloadable resources non-refundable once accessed
- Bulk purchases follow contract-specific terms
- International transactions may incur conversion fees
5. How to Request a Refund
- Email support@dailyrespond.com with subject "Refund Request"
- Provide your order number, reason, and any supporting documentation
- Our team will review and process within 5 business days
Required Information
- Full name and account email address
- Order number or transaction ID
- Date of purchase
- Reason for the refund request
- Screenshots or supporting documents if applicable
6. Exceptions
- Fraudulent activity or chargebacks
- Policy violations or platform misuse
- Service used after refund request was submitted
Exceptions may be reviewed individually with appropriate documentation.
7. Policy Amendments
- Email notification 30 days before changes take effect
- Website banner announcements for major updates
- Updated date displayed on this page
Continued use after updates constitutes acceptance of the revised policy.
8. Contact Information
- Email: support@dailyrespond.com
- Address: 8506 Madison Ave, Suite A, Fair Oaks, CA 95628, United States
- Business hours: Mon–Fri, 9AM–6PM EST
- Response within 24 business hours
Refund & Cancellation Policy last updated: January, 2026 • Daily Respond